We stand behind our products; your Houtman Watch timepiece watch is internationally warranted by HoutmanWatch.com.
Mechanical watches (e.g. Pilbara Series, Murchison Series): 2 years from date of shipping.
Quartz (battery) watches (e.g. gift watch): 1 year from date of shipping.
This warranty covers manufacturing and material defects, it does not cover:
As we are a small business we do not offer refunds or returns for a change-of-mind, thank you for your understanding.
Tolerances and QA checks
Dial, hands, watch fit and finish - when checking, we look for 'eye clean' at a distance of 30cm.
Automatic movement accuracy - we check all watch movement prior to dispatch on a timegrapher.
Note that with age, 'running in', and wear, automatic movements accuracy may change over time (+/-). Daily accuracy will also change depending on the position the watch is kept in, or spends most of the time in (face up, face down, crown down etc.).
Bezel Alignment, where rotating bezel is fitted - bezel alignment tolerance is +/- 1 degree.
For user manuals, please click here