Warranty

We stand behind our products; your Houtman Watch timepiece watch is internationally warranted by HoutmanWatch.com.  

Warranty Period: 

Mechanical watches (e.g. Pilbara Series, Murchison Series): 2 years from date of shipping.

Quartz (battery) watches (e.g. gift watch): 1 year from date of shipping. 

This warranty covers manufacturing and material defects, it does not cover:

• Straps, glass or batteries
• Internal or external damage from excessive wear, improper use or mishandling. 
• Damage resulting from service provided from an unauthorised service agent
• Damage resulting from normal wear and tear, impact, negligence, including but not limited to chips in the sapphire, scratches, or wearing away of strap or watch finishes, lume, or coatings.
• Water damage resulting from improper use, such as exceeding watch maximum depth rating, or failure to screw-down crown.
• We reserve the right to refuse warranty claims if our inspections reveal unauthorised service, improper use, or claims against water damage if our pressure testing indicate that seals are in working order. 

As we are a small business we do not offer refunds or returns for a change-of-mind, thank you for your understanding.

Tolerances and QA checks 

Dial, hands, watch fit and finish - when checking, we look for 'eye clean' at a distance of 30cm. 

Automatic movement accuracy - we check all watch movement prior to dispatch on a timegrapher.

Bezel Alignment, where rotating bezel is fitted - bezel alignment tolerance is +/- 1 degree. 

For user manuals, please click here 

Returns 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info @ houtmanwatch.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info @ houtmanwatch.com, or by filling the form on the contact us page. 

Free Returns
No restocking fees are charged for returns that comply with our shipping policy. **Please note that tariffs or import duties may not be refundable, particularly USA tariffs** 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order cancellation
If your order has not shipped/shipping label has not been created the order can be cancelled. After label is created the order will be shipped and cannot be cancelled. If you have made a mistake please contact us immediately. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as those that have been customized (i.e. engraved wallet, straps, belts, or watches).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns address:

PO Box 386, Guildford,  Western Australia 6935 

Tracking and insurance 
It is highly recommended that you choose a postal or courier service that offers tracking. Adding insurance is up to you, however we cannot refund items that are lost in the mail.